Shipping policy

At AutoPal, we aim to deliver your orders quickly, safely, and at a fair cost. The following policy explains how shipping, delivery times, and tracking work on our store.

1. Shipping Locations

We currently ship to:

  • Republic of Ireland

  • Northern Ireland

  • EU Countries

2. Processing Times

Orders are processed within:

  • 1–2 business days for in-stock items

  • Orders placed on weekends or public holidays are processed the next business day.

If an item is out of stock or delayed, we will contact you immediately with options.

3. Delivery Times

Estimated delivery times after dispatch:

  • Ireland & Northern Ireland: 1–3 business days

  • EU: 3–7 business days

Delivery times may vary due to courier delays, weather, or peak seasons.

4. Shipping Costs

Shipping rates are calculated at checkout based on:

  • Order weight

  • Delivery location

  • Chosen shipping method

We also offer free shipping promotions from time to time.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number (when available).

Tracking updates may take up to 24 hours to appear after dispatch.

6. Failed Deliveries / Incorrect Address

Please ensure your delivery address is correct at checkout.

If a package is returned due to:

  • Incorrect address

  • Unclaimed delivery

  • Failed delivery attempts

…you may be responsible for additional re-shipping costs.

7. Damaged or Lost Shipments

If your order arrives damaged or goes missing:

  1. Contact us within 48 hours of delivery or expected delivery date.

  2. Provide photos (for damage) or order details (for missing items).

  3. We will work with the courier to resolve the issue and offer a replacement or refund where applicable.

9. Contact Us

For any shipping questions, please contact:

📧 support@autopal.ie
🌐 autopal.ie

We aim to respond within 24 hours.